National Health Insurance Program in the Philippines CARES for Its People

I've been very very busy since summer last year. So many things happened in my life that somehow, my growth as a person feels like a joke. Come on, you know what I mean. Looking back, you couldn't believe this will happen and you'll never imagine yourself standing in this spotlight. Now, you know what I mean.

March 2012, I was hired at a National Government Office. It was the height of revolutionary campaign of PhilHealth towards growth, internal and external. Spearheaded by the greatest President and CEO of the Corporation, Dr. Eduardo P. Banzon (I'm quoting several employees here). For 17 years of existence, PhilHealth has established their link to its clientele thru Local Health Insurance Office (previously known as PhilHealth Service Office), several satellite offices, Regional Offices and projects like PhilHealth Sabado. Nonetheless, a lack of representative from the point of service makes availing PhilHealth's product, still, complicated. Thus, PhilHealth's run towards Universal Health Care via Aquino Health Agenda gave birth to the PhilHealth CARES.

Customer Assistance Relations and Empowerment Staff. This proudest project envisions a harmonious relationship between the consumer and the Corporation, a well-assisted and an empowered Filipinos. Merely 600 nurses were deployed at PhilHealth accredited hospital to spread their healing hand to those in need.  Stationed inside the hospitals where availing the benefits is very vital, CARES struggles to straighten the implementation of the Corporation's policy and ensure stakeholders' compliance. Millions of inquiries were resolved at the point  of service (hospitals), thousands of members need not to spend travel fare for their Member Data Record and numerous Filipino, educated and informed about their benefits as insurance member; I can say that I am proud to be one of the PhilHealth CARES pioneers. Please continue to serve the Filipino with heart and improve for the better. 

As I embark on a new journey, I will forever be a CARES in my heart. 

Soar high PhilHealth CARES. Public service at its finest!


xx
M